Refund policy

Refund & Returns Policy

Last updated: 12 October 2026

We want you to be happy with your RangeRig gear. Here's how returns work.

All returns and faulty-item claims are handled by RangeRig, for every product we sell, including accessories sent to you by one of our suppliers. Please contact us rather than the supplier or the sender shown on the parcel.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These are your legal rights. We don't offer any extra warranty beyond them, and nothing in our policies limits them.

Faulty, damaged or not as described

If your item is faulty, damaged, not as described, or doesn't do what we said it would:

  1. Email hello@rangerigau.com with your order number, what's wrong, and a photo or short video if you can.

  2. We'll reply within 2 business days.

  3. Major failure (e.g. the mount cracks or breaks under normal use, or it's significantly different from the description): you choose a refund or replacement.

  4. Minor failure: we'll repair or replace it within a reasonable time. If we can't or don't, you can ask for a refund.

  5. We'll cover reasonable return postage for faulty items. We'll send you a prepaid label or reimburse you.

Normal wear and tear, damage from accidents, misuse, or installation that doesn't follow our instructions or the Terms below may not be covered. We'll always look at each case fairly and in line with the ACL.

Change of mind

Changed your mind? You can return any of our products (mount, 12V cable or hard case) within 14 days of delivery for a refund of the item price, as long as:

  • the item is unused and uninstalled, in its original packaging, with all parts included

  • you email us first at hello@rangerigau.com so we can approve the return and give you the details

  • you pay the return postage (we suggest a tracked service, since we can't refund parcels that don't arrive)

The original shipping cost isn't refunded for change-of-mind returns.

How to start a return

  1. Email hello@rangerigau.com with your order number and the reason for the return.

  2. Once your return is approved, we'll send you the return address. Please use that address, not the sender address on the parcel.

  3. Pack the item securely and include your order number.

Refunds

  • Refunds go back to your original payment method (card, Shop Pay, PayPal, etc.).

  • We process refunds within 3 business days of receiving the return (or of approving a faulty-item claim if no return is needed).

  • Depending on your bank, it can take a further 5–10 business days to show up.