Shipping Policy

Last updated: 12 October 2026

Products made by RangeRig are made and shipped from the Gold Coast, Queensland, using Australia Post.

Where we ship We ship anywhere in Australia, including PO Boxes and Parcel Lockers. We can't ship orders outside Australia.

Rates

All prices are in Australian dollars (AUD). We're not registered for GST, so no GST is charged. You'll see the shipping cost at checkout before you pay.

Processing time We pack and send products made by RangeRig within 2–3 business days (Monday–Friday, excluding Queensland public holidays). If something's going to take longer, we'll let you know.

Accessories from our suppliers Some accessories are sourced from trusted third-party suppliers. These may be dispatched separately, from a different location and with a different carrier, and can take 3–5 extra business days to dispatch.

More than one parcel Orders may arrive in more than one parcel. You won't pay extra shipping for this.

Tracking Once your order ships, you'll get an email with tracking details. If your order comes in more than one parcel, you'll get tracking for each one.

Delivery times are estimates Remote and regional areas can take longer, and carrier delays (weather, peak periods) are outside our control. If your parcel seems stuck, get in touch and we'll chase it.

Lost parcels If tracking hasn't moved for 10 business days, or it says delivered and you can't find it, email hello@rangerigau.com. We'll lodge an investigation with the carrier. If it's confirmed lost, we'll send a replacement or give you a full refund, your choice.

Damaged in transit If your order arrives damaged, please email hello@rangerigau.com within 7 days with your order number and photos of the parcel and item. We'll send a replacement or refund at no cost to you. (Reporting early helps us claim from the carrier, but it doesn't limit your rights under the Australian Consumer Law.)

Wrong address Please double-check your address at checkout. If you spot a mistake, email us straight away and we'll fix it if the order hasn't shipped. If a parcel is returned to us because of an incorrect or incomplete address, or isn't collected, we'll contact you and re-send it once you've paid the new shipping cost, or refund the item price (less the original shipping).